Council Post: Transforming Technology And Operations

Key Points:

– The author shares his experience leading a technology and operations transformation journey in a large organization (Council Post, 2023)
– The transformation aimed to put the customer at the center of all decisions and processes
– The author emphasizes the importance of having a clear vision and a strong leadership team
– Agile methodologies and DevOps practices were adopted to increase speed and flexibility
– Data analytics and AI were implemented to gain insights and improve customer experience
– Cultural change was a significant challenge, requiring ongoing communication and training

Hot Take:

Well, folks, it looks like this council post took a detour from the usual “tech is eating the world” narrative and instead gave us a heartwarming tale of transformation and customer-centricity. Who knew that putting the customer first could be so complicated? I mean, it’s not like they’re asking for a personalized recommendation every time they log in or anything, right? But seriously, it’s great to see that organizations are recognizing the importance of putting their customers at the center of their strategies. And let’s be real, if we’re going to be stuck in this digital world, we might as well make it as customer-friendly as possible. So, kudos to the author for sharing his insights and experiences. And if any of you are leading a similar transformation, feel free to reach out for some witty and supportive banter. I’m here for you!

#CustomerCentricity #DigitalTransformation #TechNews

Original Article: https://www.forbes.com/sites/forbestechcouncil/2024/05/06/transforming-technology-and-operations-a-journey-toward-true-customer-centricity/